Last Updated: 8 October 2026

At Komono.ng, we are committed to providing quality craft supplies and a satisfactory shopping experience. We carefully inspect and package orders before dispatch.

Please review our Return & Refund Policy before placing an order.

1. Returns & Exchanges

We do not accept returns or exchanges for change of mind, incorrect selections made by customers, or products that are no longer needed.

However, we accept eligible return or refund requests where:

• An incorrect item was delivered.

• An item arrived damaged or defective.

• An item was missing from the order.

This policy does not limit your rights under applicable Nigerian consumer protection laws.

2. Reporting an Issue

Customers are encouraged to report visible damage, incorrect items, or missing products within 48 hours of delivery.

To submit a complaint, please provide:

• Your order number.

• Clear photographs and a video showing the issue, where reasonably available.

• Photographs of the packaging, where relevant.

• A brief description of the problem.

We will review the information and advise on the appropriate resolution.

The 48-hour reporting period does not exclude valid claims for hidden defects or other rights protected by law.

3. Refunds & Replacements

Once a complaint has been reviewed and confirmed, Komono.ng will arrange an appropriate resolution.

Depending on the circumstances, this may include:

• Replacing an incorrect, damaged, or defective item.

• Refunding the affected item.

• Providing a partial refund where only part of an order is affected.

For deliveries outside Lagos, refunds may be offered where replacement or collection is impractical.

Approved refunds will normally be processed within 5 business days, subject to applicable legal requirements. The time taken for funds to reflect may depend on the payment provider or bank.

Refunds will be made through the original payment method or bank transfer, as appropriate.

4. Return Shipping & Delivery Damage

Komono-Arranged Deliveries

Where delivery is arranged by Komono.ng, we will assist customers with complaints involving damaged, missing, or lost shipments.

Eligible claims will be resolved through a replacement, refund, or other appropriate remedy.

Where a return is necessary due to a confirmed error or defect, Komono.ng will arrange an appropriate return method or cover reasonable return shipping costs.

Customer-Arranged Pickups

Where customers independently arrange collection through their own courier or representative, they are responsible for coordinating transportation with their chosen provider.

Komono.ng will take reasonable care to ensure orders are correctly prepared and handed over in good condition. Damage occurring after handover to a customer-appointed courier will generally be handled with that courier, subject to applicable consumer rights.

5. Order Cancellations

Customers may request cancellation before their orders are dispatched.

• Orders not yet processed: Eligible for a full refund, including delivery fees.

• Orders already processed or packaged: Cancellation requests will be reviewed individually. Reasonable, non-recoverable costs may be deducted only where disclosed before purchase and permitted by law.

• Orders already dispatched: Ordinary change-of-mind cancellations are not accepted, subject to applicable consumer rights.

Customers are encouraged to contact us as soon as possible if they wish to cancel an order.

6. Out-of-Stock Items

If an item becomes unavailable after an order has been placed, we will contact the customer and offer an available alternative.

If the customer declines the alternative, a refund will be issued for the unavailable item and any applicable delivery charges.

7. Delivery Delays & Unclaimed Orders

Delivery timelines are estimates and may be affected by courier operations, weather conditions, transportation disruptions, or other unforeseen circumstances.

We kindly ask customers to exercise patience while we work with our delivery partners to resolve delays.

For shipments arranged by Komono.ng, we will assist with tracking and provide available updates. Lost or excessively delayed shipments will be reviewed for an appropriate resolution in accordance with applicable law.

Where a customer refuses a correct order without valid reason or fails to collect a shipment, reasonable additional delivery, storage, or return costs may apply where previously disclosed and legally permitted.

8. Discounted & Clearance Products

Discounted and clearance items are subject to the same Return & Refund Policy as regular-priced products.

Returns for change of mind are not accepted.

Where a product has known imperfections, these will be clearly disclosed in the product description before purchase.

Customers retain their applicable consumer rights regarding defective, damaged, or incorrect items.

9. Return Authorisation

Customers must contact Komono.ng before sending any product back.

Please do not return items without first contacting our customer support team for instructions.

Where a physical return is required, we will provide the appropriate return address and procedure.

This process does not restrict customers' statutory rights.

10. Contact Us

For returns, refunds, cancellations, or order-related concerns, please contact:

Komono.ng

Email:hello@komono.ng

Phone/WhatsApp: +234 814 910 2038

Website:www.komono.ng

We are committed to resolving eligible complaints fairly and promptly.

This policy is subject to applicable Nigerian consumer protection laws, including the Federal Competition and Consumer Protection Act.